IncidenTraxTM/ SupporTraxTM


The broad range of solutions provided by Acenes for government and commercial organizations include the following areas of core competency:

    1. Program Management Support
    Acenes provides the following range of program management support services: management consulting, strategic CIO-level support, project management and review, budgetary and analytical support, administrative support, program research support services, information management, conference support, and reports and presentation services.

    2. IT Operations and Support Services
    Acenes provides on-site IT operations and support services including: help desk and IT assistance, software support, desktop support, system migrations, network and hardware support, server operations, IT maintenance planning, proactive network management and operations, and web systems administration.

    3. Help Desk and Business Process Outsourcing Systems and Services
    Through either our own 7x24x365 staffed support centers, or through on-site staffing and outsourcing contracts, Acenes provides helpdesk and customer relationship management services for our clients' internal and external customers. These services include: knowledge management, service level management, automated workflow processing, incident management systems and services, problem management, and outsourcing of business processing ( e.g. software support, human resource processes, customer service, and web-based service request management services).

    Acenes' full service call center operations include extensive interactive voice response (IVR), automated call distribution (ACD) and email/web interaction routing capabilities, customized toll-free numbers, 7x24x365 staffing in redundant locations, and customizable reporting. Acenes can also provide its own full-featured help desk, incident management and business-process-outsourcing (BPO) web-based systems, SupporTrax™ and IncidenTrax™, through both hosted and on-site flexible licensing.

    4. Food Safety Systems and Services
    Acenes provides food safety/ food security program assessment, design and implementation services. Acenes' senior consultants have decades of experience implementing food safety, foodborne illness response and crisis management policies, processes and systems in organizations with thousands of facilities nationwide and international.